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Privacy Policy

Last updated: 24 August 2026

TransformationOS LLP, operating under the brand name ScaleOS (“we”, “us”), operates the ScaleOS platform and the getscaleos.com website. This policy explains what information we collect, why, and how it's handled.

1. Information we collect

  • Account & organisation data: name, work email, phone number, company name, and role, provided when you request a demo, sign up, or are invited to an organisation's ScaleOS account.
  • Business data you enter: goals, KPIs, to-dos, meeting notes, opportunities & obstacles, and related content your organisation stores in ScaleOS. This belongs to your organisation — see the Terms & Conditions.
  • Payment information: processed directly by our payment gateway partners, Razorpay and ICICI Bank; we do not store full card or bank account numbers on our own servers.
  • Usage data: log data, device/browser information, and product usage patterns, used to operate and improve the service.
  • Cookies: we use only the essential session cookie that keeps you logged in once you've signed in — no analytics or advertising cookies.

2. How we use it

To provide and maintain the ScaleOS service, process payments and billing, respond to support and sales enquiries, send account and service-related communications, and improve the product. We do not sell personal data.

3. Sharing

We share data with service providers who help us run ScaleOS — including our hosting/database provider (Supabase), our payment gateway partners (Razorpay and ICICI Bank), and email/communication tools — strictly to deliver the service, and only to the extent each provider needs. We do not share your organisation's business data with other customers or third parties for marketing purposes.

4. Data location & security

Data is hosted with Supabase in its Northeast Asia (Tokyo) region, and protected using access controls, encryption in transit, and role-based permissions within the product (organisations cannot see each other's data).

5. Your rights

You can request access to, correction of, or deletion of your personal data by writing to info@getscaleos.com. Organisation admins can manage most of this directly within account settings.

6. Data retention

We retain account and business data for as long as your subscription is active, and for 2 years after cancellation, after which it is deleted unless a longer period is required by law (for example, billing and tax records, which are kept as long as Indian law requires). You can request earlier deletion at any time by writing to us.

7. Grievance officer

For privacy-related complaints: Anish Agarwal, info@getscaleos.com, +91 97484 19235.

8. Changes to this policy

We'll update the “last updated” date above whenever this policy changes, and notify active customers of material changes by email.